top of page
  • Writer's pictureKirk

Executive Platinum Experience with American Airlines

I noticed American Airlines gets heavily criticized by many of the bloggers. Although I understand the criticism, as I've had numerous bad experiences with flight attendants in the past, I've also had some very great experiences too. Since only the bad behaviors get the press, I thought I'd share an actual good one.


Executive Platinum is a loyalty status granted by American Airlines for their top customers. It allows a number of perks such as extra award miles when buying a ticket, same day flight changes, priority seating, early boarding, free drinks on board, and many others. But the only one that matters to me, really, is the free upgrade to first class on an award ticket.


I am upgraded to first class probably 80-90% of the time on my award tickets. Now that represents a tremendous value. A few days ago, on my mostly sold out flight, I was one of 25 people in the upgrade queue for first class. Because of my Executive Pmatinum status I was number 1 in the queue and secured the only seat available for upgrade. Now that's cool when that happens.


But I really wanted to relay a separate experience I had regarding this status. One that had never happened to me in my 4+ years with this status.


On that same trip I had a leg where there was no first class section, only coach. I was seated near the back of the plane when the flight attendant came to me and asked if I wanted a pre-service drink. I had never been asked that before, but sure, why not?


I told her I'd take a Diet Coke so she went to the front to get it. A few moments later she walks down the aisle with my coke with all eyes in attendance. I'm sure they wondered who was this special person who needed a drink before everyone else, that's what I would have thought.


She made her way to me giving me my special coke and thanked me for being an Executive Platinum member. Then she went back to the front to serve everyone else.


Now, I'm not really into special service line that! I mean, sure, it's nice to feel appreciated, but not at the expense of that embarrassment. I should have thought it through before I agreed to take her up on her offer.


It is quite rare to receive any on board recognition for being an Executive Platinum. On one other occasion a flight attendant left a thank you not on my seat when I arrived. On two other occasions flight attendants have personally come up to me in my seat to thank me. But these are rare occasions.


But this lady took it to a new level. I'm happy for the recognition, just not in a public setting as this was done. Very embarrassing as I was viewed as a "special case" by all on the plane.

11 views4 comments

Recent Posts

See All

The Line for Senior Citizens and Special Needs

Ok I know I just wrote about my difficulty coping with traveling with an old person recently: https://www.kirkstravelstories.com/post/traveling-with-an-old-person I talked about my reluctance to give

4 Comments

Rated 0 out of 5 stars.
No ratings yet

Add a rating
Roger Wells
Roger Wells
Nov 16, 2023
Rated 5 out of 5 stars.

👍👍👍

Like

Mike Wells
Mike Wells
Nov 15, 2023
Rated 5 out of 5 stars.

I had read an article about how the point system was going to change inthe coming years

Like

Mike Wells
Mike Wells
Nov 13, 2023
Rated 5 out of 5 stars.

I agree the upgrades would always be great to move to first class. It's great that these companies recognize the people that use there service regularly. Hotels are great for this as well like we have seen in recent posts

Like
Kirk
Kirk
Nov 13, 2023
Replying to

Yeah, loyalty programs have been great, but they are starting to decline. Airlines want to monetize every segment of the flight experience these days. In 5 years or so I bet I rarely score an upgrade. 

Like
bottom of page